Thank you for choosing Genora Systems. By accessing or using the Genora Review Kit, including its physical components and digital platform, you agree to the following Privacy Policy and Terms of Use.

1. Service Overview

The Genora Review Kit includes:

• A physical QR code stand for in-office review collection

• A web-based dashboard to manage, monitor, and respond to Google reviews

• AI-generated review reply assistance

• Weekly performance reports, alerts, and tools for local visibility

This service is offered to business owners for managing their public online reputation in compliance with local laws.

2. Data Collection

We only collect information essential to deliver and improve the service.

Information you provide:

• Business name, contact information, and shipping details

• Google account access via OAuth (for review connection only)

Information we access via integrations:

• Public reviews from your connected Google Business Profile

• Usage data such as response approval, automation settings, and dashboard activity

We do not collect:

• Patient names, personal contact details, or any protected health information (PHI)

• Non-public customer data unrelated to reviews

  
  

3. Use of Data

Your data is used solely to:

• Provide access to your review management dashboard

• Draft and optionally publish replies to reviews

• Deliver summaries, alerts, and performance reports

• Monitor service usage to improve product experience

We do not sell or share your data with third parties for advertising purposes.

4. Account Responsibility

You are responsible for:

• Securing your login credentials

• Managing who has access to your dashboard

• Reviewing and approving AI-generated content if you opt out of auto-posting

You can revoke your OAuth permissions at any time via your Google account settings.

5. Subscription & Cancellation

• Subscriptions renew monthly or annually depending on your plan

• You may cancel at any time from your account settings

• Physical kits are yours to keep after cancellation

• No refunds are issued for partial billing periods

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6. Cookies & Analytics

We use limited cookies and analytics to:

• Authenticate sessions

• Track product usage anonymously

• Improve site functionality and responsiveness

You may disable cookies in your browser, but this may impact platform performance.

7. Data Retention

• Account data is retained while your subscription is active

• Upon cancellation, data is deleted within 30 days

• Transactional records (e.g., receipts, shipment confirmations) may be retained for legal or operational reasons

  
  

8. Third-Party Services

Genora Systems integrates with the following third parties:

• Google OAuth (for secure access to your review profile)

• Stripe (for billing and subscription management)

• Email delivery platforms (for reports and alerts)

Each provider maintains its own privacy and security policies.

9. Policy Updates

This policy may be updated periodically. Changes will be reflected on this page and, when material, communicated via email or your dashboard.

10. Contact

For any questions or requests regarding your data or account, please contact:

Privacy & Compliance
privacy@genorasystems.com

Support
support@genorasystems.com